From November 2016, Disney Australia & New Zealand will conclude offering a digital copy of the film when purchasing select Blu-ray™ or 3D Blu-ray™ product. The last redeemable title will be “Alice Through The Looking Glass”, releasing 5th of October 2016. Please contact support@disney.com.au with any further queries.

Info and Help

General

What is Digital Copy Plus?

Digital Copy Plus is a website that allows you to redeem a Digital Copy with a participating provider of your choice from any web browser on a connected compatible device. In addition, you can unlock great offers, rewards, and extras – all by simply entering your code. Please note offers and participating providers may vary by title and by region; please enter your code to find out what you can unlock!

Digital Copy Plus operates best on the following browsers:

  • Safari 5 or higher
  • Firefox 15 or higher
  • Internet Explorer 8 or higher
  • Chrome 26 or higher

How do I redeem my Digital Copy?

It's fast and easy:

  1. Find the code on your insert
  2. Enter your code
  3. Choose your preferred participating digital provider
  4. Follow the instructions to log onto your selected provider's site and enjoy your movie!

What is Digital Copy?

Digital Copy is the digital file of the movie that is included with your Blu-ray or DVD. With Digital Copy, you have the freedom to watch your movie anywhere you go, across your favourite devices.

What is included with my Digital Copy?

Depending on which title you purchase and the participating provider you choose, your Digital Copy may include a high definition or standard definition version of your movie. High definition movies may adjust to standard definition on compatible devices or screens that do not support higher resolutions. Your Digital Copy may also include bonus features. Please check with your chosen provider for more details.

What happened to the Digital Copy disc?

For many titles, a Digital Copy disc is no longer necessary. You now have the flexibility to enter your code from most compatible connected devices and enjoy your movie at home or anywhere you go!

For some titles, a Digital Copy disc will still be needed. Visit DigitalCopyPlus.com.au for more details.

Can I redeem my digital movie from my mobile device(s)?

Yes! You can enter your code from within the browser of most connected devices to redeem and watch your movie. Please note, not all participating providers are accessible from all devices. Tell me more.

Is an Internet connection required to redeem and watch my digital movie?

Yes, you will need to connect to the Internet in order to redeem your digital movie.

Playback will vary by participating provider. For download, once your movie has downloaded to your device an Internet connection is no longer needed. Streaming requires an Internet connection. Please check with your chosen provider for playback-specific questions.

What Digital Copy movies can I redeem on this website?

Select Digital Copy titles from Walt Disney Pictures, Disney•Pixar, Marvel, Touchstone, ABC, Disney Channel, and DreamWorks Pictures, can be redeemed on this website. Titles released prior to June 2013 may require the Digital Copy disc. Please refer to the insert from your Blu-ray or DVD package for specific instructions.

What happens if my digital movie code redemption is interrupted before it's complete?

You will have the opportunity to confirm whether your redemption was successful and try again if necessary. If you are not directed to a confirmation page, just enter your code again to find out what to do next.

How large is my digital movie file?

Typically, downloaded standard definition Digital Copy files take up approximately 1-2 Gigabytes of space, and high definition files can take up to 2-4 GB. Bonus features can double these space requirements.

Codes

Where do I find the Digital Copy code?

The code can be found on the front of the insert inside your eligible DVD or Blu-ray package.

How many times can I use my Digital Copy code?

Your Digital Copy code can be used to redeem your title once with one participating provider. However, the code can also be used to unlock points and offers.

Why did I receive a second code?

Some participating redemption providers require a second code that is unique to their platform for Digital Copy redemption. Please follow your selected provider's onscreen instructions to complete your redemption with their code.

Why is my Digital Copy code different than my selected provider's code?

Your Digital Copy code is used to unlock your offers and confirms your eligibility for a Digital Copy. In order to redeem your Digital Copy in some cases you may need a separate code that is issued by your selected participating provider.

What else can I do with my Digital Copy code?

Your Digital Copy code provides you with access to various special offers, sweepstakes, upgrades, rewards and more. These offers vary by title and by territory and additional terms and conditions may apply; please enter your Digital Copy code to find out what you can unlock!

Do Digital Copy codes expire?

Digital Copy codes are only valid for Digital Copy redemption on this site for a limited time. See the list below for specific dates related to your title. Please, contact customer service with any further questions regarding Digital Copy code expiration.

Contact us through email via at AUNZ.Support@DigitalCopyHelp.com or reach us by phone at 1800-064-640.

Digital Copy Plus currently supports the following titles:

Iron Man 3 Expires August 28, 2018
The Little Mermaid Expires September 11, 2015
The Jungle Book Expires October 2, 2015
The Lone Ranger Expires October 30, 2015
Monster University Expires November 13, 2015
Thor: The Dark World Expires March 5, 2016
Fifth Estate Expires March 19, 2016
Planes Expires April 23, 2016
Frozen Expires April 30, 2016
Saving Mr. Banks Expires May 7, 2016
Lone Survivor Expires July 9, 2016
Captain America: The Winter Soldier Expires August 20, 2016
Sleeping Beauty Expires August 13, 2016
Muppets Most Wanted Expires August 13, 2016
Pirate Fairy September 24, 2016
Maleficent Expires October 8, 2016
Guardians Of The Galaxy Expires December 3, 2016
Planes Fire and Rescue Expires December 10, 2016
The Hundred Foot Journey Expires december 10, 2016
Big Hero 6 Expires March 25, 2017
Alexander And The Terrible, Horrible, No Good, Very Bad Day Expires April 8, 2017
Into The Woods Expires May 6, 2017
Cinderella Expires June 24, 2017
Tinker Bell And The Legend Of The Neverbeast Expires July 1, 2017
Avengers: Age of Ultron Expires September 16, 2017
Tomorrowland Expires September 30, 2017

What if I get an invalid code error message?

Please check that you are entering the correct characters. As some letters and numbers look similar, please be sure the code is being entered correctly. For example: B vs. 8, S vs. 5, 0 vs. o, I vs. 1, W vs. VV. If you have not previously used your code and are still receiving an "Invalid Code" message, please email us at support@disney.com.au to request a new code. Please include the following information:

  • Your name.
  • Was your code Misplaced, Missing, or Invalid?
  • If your code was invalid, what is your invalid code?
  • The stock number that is listed on the base of the spine of your DVD or Blu-ray package. This number will start in either an S or a T.
  • The disc artwork number from your DVD or Blu-ray. Look at the printed label side of your disc, the disc artwork number is found at the very end and is 5-7 digits in length.
  • The APN number located under the barcode on your DVD or Blu-ray package.

My code or insert is missing - what should I do?

If you did not receive a code sheet or your codes sheet is blank, please email us at support@disney.com.au to request a new code. Please include the following information:

  • Your name.
  • Was your code Misplaced, Missing, or Invalid?
  • If your code was invalid, what is your invalid code?
  • The stock number that is listed on the base of the spine of your DVD or Blu-ray package. This number will start in either an S or a T.
  • The disc artwork number from your DVD or Blu-ray. Look at the printed label side of your disc, the disc artwork number is found at the very end and is 5-7 digits in length.
  • The APN number located under the barcode on your DVD or Blu-ray package.

Participating Providers

From how many participating providers can I redeem my Digital Copy?

Each Digital Copy code allows you to redeem with your choice of one participating provider, so please choose carefully. Explore your options.

What are my provider options?

Please note provider availability varies by title.

Please check with participating providers for more details about supported devices:

iTunes
Google Play

What are my provider's system requirements?

Each participating provider has different system requirements. Please visit their FAQs for the most up-to-date information.

iTunes
Google Play

What happens if I delete my Digital Copy from my device?

Your selected provider's standard usage rules apply. Please refer to your selected provider's FAQs to verify

iTunes
Google Play

I cannot access my movie or my movie will not play. What should I do?

Please contact your selected provider's customer service for issues with playback.

iTunes
Google Play

On which device(s) can I watch my Digital Copy?

Device availability and usage rules will vary by participating provider. Please refer to their FAQs for more information. Tell me more.

iTunes
Google Play

iTunes Terms and Conditions

Code is redeemable only on the iTunes Store for Australia and New Zealand. Requires iTunes account, subject to prior acceptance of license and usage terms. To open an account you must be the age of 13 and in Australia and New Zealand Compatible software and hardware, and Internet access (fees may apply) required. Not for resale. Full terms apply, see www.apple.com/legal/itunes/nz/gifts.html.

For more information, see www.apple.com/legal/internet-services/itunes/nz/terms.html. Don't steal movies.

Other

I have more questions - help!

Please email support@disney.com.au.